Returning items is simple: Within 30 days of receipt of your order, you may return any item purchased from the Museum e-store for a full refund. Just indicate the reason for your return, include the original receipt (or copy) with your return, wrap the package securely and ship it to the address below. We recommend that you use UPS or Insured Parcel Post for the shipment so that you can track your package. Please include your name, address, telephone number and e-mail address so that we may confirm your refund.
Ship To: The Museum Store, Farnsworth Art Museum, 16 Museum Street, Rockland, ME 04843
Returning a gift: If the item is a gift, we can arrange for an exchange or issue a check refund to the gift recipient at the same address to which the order was shipped. Including the packing slip and the name of the person who gave the gift will help expedite the process. Please include your own name, address, telephone number and e-mail address so that we may confirm your refund.
Refunds: We will notify you via e-mail or letter of your exchange or refund once we have received and processed the returned item. We will refund shipping costs only if the return is a result of our error.